New Samsung smartphone, the Galaxy S5, has some of the most depressing news for employees on its website.
The company said the device, which costs $300, had a record 4.4 million orders in the first half of the year, which was down from 4.8 million in the same period last year.
Samsung said it would be spending $1.2 billion to improve customer service and to improve quality of the hardware.
Workers on the company’s online support portal, for example, said they had to turn off their phone or turn off a Bluetooth speaker in order to get through to Samsung support.
Workers also had to check their messages to see if their call had been answered or not, Samsung said.
Workers reported that they would have to call Samsung’s phone service to get a refund.
The Galaxy S4, released in 2013, had some of its lowest sales since it was launched, and it was recalled due to an exploding battery.
Samsung has been forced to sell off many of its most valuable assets to fund its restructuring.
It had been buying back some of those assets, but it has had trouble raising money for those acquisitions.
Samsung’s Galaxy S6 has had better sales and higher profits than the Galaxy Note 4, but the company has also had some difficulty raising capital.
Samsung will announce its second quarter earnings later this month.
The S5 is expected to have sales of 50 million units.
Samsung reported revenue of $9.7 billion for the quarter, up 10 percent from the previous year.
The first half was Samsung’s best quarter in five years, with profits of $4.5 billion.